Terms & Conditions
FIRST CONTACT... Hi! When you get in touch with us via email, our contact form, Instagram Direct Message or Facebook Messenger, we aim to get back to you within 24 hours. We'll discuss with you which services you're interested in, answer any questions you might have and we'll give you a free quote for the project - we'll always give you all of the information up front so you can make an informed choice about working with us.
WANT TO WORK WITH US? *does happy dance* Yay! What happens next? A deposit is payable to begin work on your project - this will be 50% of your total invoice - this deposit is non refundable, but it is taken off your total fee. This deposit varies depending on which package and service you choose, and is listed clearly on your quote with our payment details - deposits and invoices are payable by BACS transfer. We will send two copies of your contract by first class post, with full details of all work to be completed by ourselves, pricing and all timescales - please sign and return our copy in the prepaid envelope provided as soon as possible. Your project will not begin until you have paid your deposit and we have received your signed contract.
PAYING YOUR INVOICE The remainder of your invoice will be payable at any time between project approval and completion. Please ask if you would like to pay by instalments - we will happily provide a payment schedule should you need one.
TIMESCALES AND DEADLINES At the beginning of the project we will provide a timescale for the work we're doing, and in the case of web design, we'll set deadlines for each stage of the process - due to ongoing work including running our busy photography studio, we need to make sure everything stays on track to prevent projects running over - if you have a deadline by which you need work completed please let us know and we'll do our very best to work towards that date. Website design usually takes 5 weeks to complete, SEO audits are completed within one week, and commercial photography editing is completed within 4 weeks from the date of the shoot. These are only estimates - please refer to your contract for exact timescales.
COMMERCIAL PHOTOGRAPHY SERVICES We will post a preview from your shoot on our Facebook and Instagram pages. You are also welcome to share this preview on your social media, but the image(s) must not be cropped to remove the watermark or altered in any way, and if you could tag us when you share it that would be awesome. Once the shoot has taken place, your images will be professionally edited and sent to you via email in a password protected digital gallery in high resolution, with downloads enabled, within 4 weeks. Your images will be formatted for social media with your logo or watermark added if necessary, images for your website are high resolution. Images from this digital gallery can be downloaded and shared on social media, added to your website or used to order prints, stationery and other printed products from a reputable print company. This digital gallery will be available for one calendar month for you to download your images. After this time we store all of our images on several backup systems, one of which is isolated from the internet - this makes sure your images are safely stored for future use. Images must not be altered or cropped in any way - there isn't much point paying for professional photography, and then slapping an Instagram filter over it. It makes our work look bad, and in turn affects our reputation as photographers - any unauthorised use of our images in this way will be seen as a known breach of copyright, and we will charge a fee of £5 per image per use if this breach occurs. All images remain the intellectual property of J&A Creative.
SEO SUPPORT We provide ongoing support for advanced search engine optimisation - this means for a monthly fee we will monitor your online presence, build link profiles, advise you on ways to improve your visibility, and also give you detailed reports once a month into how your website content is performing. This will include a breakdown of steps we have taken during that month, and evidence to show progress. This service is available on a 30 day rolling contract - all we need to cancel this service is 30 days notice in writing.
ONGOING SUPPORT Once your project is complete we won't just abandon you! We have a dedicated group on Facebook exclusively for our clients, providing help, support and troubleshooting in real time. It's also a place to see exclusive content before anyone else, and have access to our free downloads to help you with marketing your business. We are also available via live chat on our website - www.jandacreative.co.uk and via email - email@example.com.
CANCELLATIONS - If you do need to cancel your shoot appointment please let us know as soon as possible - remember your deposit is non refundable - we realise sometimes things happen that are out of your control, so we're happy to rearrange your shoot once, as long as you give us more than 24 hours notice. - If you cancel your shoot with less than 24 hours notice, unfortunately we won't be able to reschedule and you will lose your deposit. Another deposit will be payable to book another session with us. - If you cancel your web design project within 7 days of signing contracts - full refund of any money paid. After this cooling off period your deposit becomes non refundable. - If you cancel your SEO package within 7 days of signing contracts - full refund of any money paid. After this cooling off period your deposit becomes non refundable. - If you make an appointment for a free consultation and you don't attend, and don't let us know beforehand, you will be invoiced for our time - this is currently £50 per hour.
THAT'S ALL FOLKS Phew, thanks for sticking with us for all of that! We hope you weren't too bored reading all this serious stuff, and we hope to hear from you soon. Love and hugs, Jay & Amy